What
is a typical customer?
(A) Any small business,
organisation or private individual who feels the need of an Internet presence,
but without the excessive cost, complexity or technical confusion associated
with such an enterprise.
All clients have one thing in
common, they don't want to be 'blinded with science' or have to deal with lots
of 'techno babble', they just want a good cost effective, reliable business website. which is easy to navigate. Some clients require a website to function as an on-line brochure,
which outlines the business services and products on offer to their customers.
Unlike regular printed brochures and product handouts, website content can be
kept updated quickly and cheaply. Some customers also like to add simple and
secure on-line shopping facilities to there website, without exorbitant costs
involved.
What
is ‘free’ technical support?
(A) During
the construction process, customers are able to contact Webwonder to help
sort-out any queries, and to discuss the project. Customers need only call
Webwonder and leave a message and contact details, and we will call you back (01
or 02 numbers only). Email enquiries will usually be answered within 24
hours. Advice is also available on other aspects including; domain name
registration, webspace and search engine registration.
How
long does a new website take to build?
(A) A small website (3-10
pages) could take 2-3 weeks to construct from start to finish. But, this ‘time
factor’ depends on the client having a good idea on what content the website
should contain. Also, prompt feedback from the customer is important, in order to
progress the project.
Is
a Domain name important?
(A) Yes. A domain name gives the
website a corporate identity and should be easy to remember. Also, ‘Search
Engines’ give a higher rating in search results when the website domain name
relates to the site contents. The cost of domain names varies, but can be
obtained for around £20 plus a small registration fee.
What are the various build
stages of the website construction process?
(A)
- Outline quotation - We will provide you with an
outline figure as to how much we believe your web site design is likely to
cost.
- Specification and consultation
- We will require you
to provide us with as much information as you can about how you would like
the site to look (colour, site navigation etc) and an estimated number of
pages you expect the site to have. If you like any particular sites, we
would like you to provide addresses for these sites and explain what you
like about these. We can then produce a detailed specification of what we
will provide, how long we expect the process to take, and also provide a
detailed quote for the work. Providing that you are happy with our proposal,
we then ask you for a deposit consisting of 50% of the overall costs.
- Mockup - We will produce one or more graphical
representations as to how your web site may look. This mockup page can be
viewed at a temporary internet location. At this stage, we value
any input regarding likes and dislikes. It is important to note that we will
not start work on any site unless ALL the site content has been provided.
- Development - Once the specification and the overall
layout of the design has been approved, we begin developing the site. This
includes any graphical work, coding, and integration testing
that will be required.
- Testing - A 'Beta' version of the site will be made
available for testing 'on-line' at various points during development. The
customer will be provided with a website 'link' via email to view the
developing website at any time during the project.
- Webspace - Standard
webspace is provided Free for the first year for all new customers. This
webspace is for customers not wishing to update the website themselves, and
would like Webwonder to carry out website maintenance and updating. If a
customer would like a more comprehensive website hosting package with self
updating and web stats, this can be arranged.
- Going Live!
-
The remaining balance for the work is
paid and the site becomes live. We then submit the site to various search
engines so that future visitors can find your site.
What is
the website
commission payment procedure?
(A) A 50% deposit
is usually required initially,
at the beginning of the project, with a final payment on completion.
What about site maintenance
and updates?
(A) Website updates will be required from time to
time in order to keep the site up-to-date. This can either be carried out by the
client, if they have the more expensive web hosting package, or by Webwonder at a chargeable hourly rate of just
£30.00. If customers choose to update the website themselves and the
website becomes non-functional and something stops working, Webwonder will
make a charge for putting things right.
Any required updates can be requested on an
'Pay As You Go' basis via email, without any binding maintenance contracts.
Can
language translation options be added to an existing website?
(A) In most cases Yes!
Please go to 'Language'
page for more details.
Can
secure shop-on-line facilities be added to an existing website?
(A) In most cases Yes!
The cost depends on the
complexity of the existing website, but a careful examination and
assessment will be carried out.
Please go to 'On-line
shopping'
page for more details.
What
is Web Video? (A)
Web video is the latest innovation for Broadband enabled web-surfers. The UK
has more than 55% of the internet users on broadband connections. This means Web
Video is starting to be used by more and more websites for advertising and leisure
proposes. Any
website could have pages showing video clips and short movies highlighting goods
and services offered. Clients could use their existing sales or information
video as the basis for there own website video. Please go to the 'Video'
page for more details.
What
is 'Flash' animation? (A)
'Flash' is the most commonly used animated advertising used on the internet.
It is to be seen everywhere and can be quite sophisticated. Animated bill-board
or banner type adverts can be created to advertise many clients goods and services.
For any other questions not covered in these FAQ's, please send an email from
Here.
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